Hi, how can we help you?

Shipping

How long does shipping take to the US?

Orders typically arrive in 7 - 14 days with free shipping on 2+ items. We ship from US warehouses for faster delivery – most customers get theirs in about a week!

Do you offer free shipping?

Yes! Free shipping on all orders with 2 or more items. Bundle your favorites (like a cat cave and orthopedic bed) and save – it's our way to help you spoil your pet more.

Where do products ship from?

From US based warehouses to ensure quick, reliable delivery without customs delays. Your furry friend's new bed will be on its way fast!

How do I track my order?

You'll receive a tracking number via email as soon as it's shipped. Check the link for real-time updates – tracking activates within 1-2 days.

What if my order is delayed?

Delays are rare, but if it happens, contact us at ilummiastore.com – we're quick to respond and keep you updated. Your pet's comfort is our priority!

Product

Will my cat actually use this bed?

Absolutely – over 92% of cats love it right away thanks to the enclosed cave design that feels safe and cozy. Perfect for anxious or picky kitties!

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

What if my package gets lost or arrives damaged?

Lost packages

At ILUMMIA, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at ilummiastore@gmail.com with your order number and any relevant details.


Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at ilummiastore@gmail.com within [2 hours] of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

How do I apply promo/discount codes?

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

You will receive your code to your email or sms (please check spam) 

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

If you have not received your code please try entering your email address again :)

Is it suitable for larger cats?

Yes! Sizes range from S (under 3kg) to L (up to 5kg+). The M size is our bestseller for average to chubby cats – plenty of room to curl up.

Does it keep cats warm in winter?

Definitely – 89% of owners say it eliminates shivering with thick plush lining that traps heat perfectly in the enclosed burrow.

Is the material safe and non-toxic?

100% pet-safe polyester with no harsh chemicals or dyes. Gentle on fur, and any new-product smell fades after 24 hours of airing.

What payments do you accept?

We accept all visa/mastercards from debit or credit cards around the globe.

Paypal

Afterpay 

Amex

And also SHOP pay.

The description will show up as ILUMMIA on your statement :) 

How easy is it to clean?

Machine-washable on gentle cycle – 96% of customers love how it stays fresh and fluffy after washing, removing fur easily.

Can it be folded for storage?

Yes, folds flat in seconds! Ideal for small spaces or travel – store it away when not in use without taking up room.

What colors are available?

Soft pastels: gray, pink, light green, and white. They blend beautifully with home decor while pampering your pet.